Privacy Policy
Effective date: April 5, 2026
Crewflow ("we," "our," or "us") provides the Crewflow platform and related services (the "Services"). This Privacy Policy describes how we collect, use, and share information when you use the Services.
Information we collect
- Account details such as name, email address, phone number, and role.
- Company details such as company name, addresses, and admin contact data.
- Project and inventory data including tracked items, stored materials, assignments, maintenance logs, photos, and file attachments.
- Usage data such as device information, log data, IP address, and activity within the Services.
- Payment and billing details processed by our billing providers (we do not store full card numbers).
- Communications you send to us, including support requests and onboarding information.
How we use information
- Provide, operate, and maintain the Services.
- Configure onboarding, inventory tracking, and project workflows.
- Process billing, subscriptions, and account administration.
- Send operational updates, security alerts, and support communications.
- Improve platform performance, reliability, and user experience.
- Comply with legal obligations and enforce our terms.
Permissions and device access
Crewflow may request access to device features such as the camera for QR/barcode scanning and photos for asset documentation. You can control permissions in your device settings.
How we share information
We do not sell your personal information. We share information only as needed:
- With service providers who support hosting, storage, analytics, and billing.
- With subcontractors or project stakeholders you authorize in the platform.
- When required by law, legal process, or to protect our rights and users.
- In connection with a business transfer such as a merger or acquisition.
Data retention
We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your choices and rights
You may request access, correction, or deletion of your information by contacting us. Company admins can also update company details and user access within the platform.
International transfers
We may process and store information in the United States and other locations where our service providers operate.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
Children’s privacy
Crewflow is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will update the effective date above when changes are made.
Contact us
If you have questions about this Privacy Policy, contact us at support@crewflow.live.